为你 解答 ：
Dear Ms Liu:
I am sorry to hear that you haven't received the transformer you have ordered in my Taobao store.
Due to the heavy snow, the courier is unable to deliver the goods on time. I will ask them to try to speed up the process. By appologying for the incovenience, I will send you a gift later.
After 2 days I will contact you again to check whether you receive the good or not.
Thank you very much for your understanding.
Regards
希望帮到你 。